Front desk, receptionist, and customer service are similar positions with slightly different purposes. Depending on the size of the hotel, these responsibilities may be performed by one person (in a small hotel) or by several people in each professional category (large resorts).
The front desk agent is the employee you encounter during check-in who usually answers calls at the front desk, except at larger hotels. Its main purpose is to manage check-in, check-out and reservations.
The receptionist's main responsibility is handling incoming calls, answering customer questions and transferring calls to the correct department or person. Having a dedicated receptionist often means that the hotel receives many calls throughout the day. In small and medium-sized hotels, the receptionist and receptionist are often in the same position.
Customer Relations is the most flexible job description in terms of actual day-to-day responsibilities. Front desk clerks staff the front desk and receptionists answer the phones, but an attendant can be anything from a concierge who takes care of your bags and interacts with valet parking to a coordinator who plans children's activities. Guest Relations covers almost everything that has to do with improving the interaction between the guest and the hotel.
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Answered 10 months ago
Thomas Hardy
Front desk, receptionist, and customer service are similar positions with slightly different purposes. Depending on the size of the hotel, these responsibilities may be performed by one person (in a small hotel) or by several people in each professional category (large resorts).
The front desk agent is the employee you encounter during check-in who usually answers calls at the front desk, except at larger hotels. Its main purpose is to manage check-in, check-out and reservations.
The receptionist's main responsibility is handling incoming calls, answering customer questions and transferring calls to the correct department or person. Having a dedicated receptionist often means that the hotel receives many calls throughout the day. In small and medium-sized hotels, the receptionist and receptionist are often in the same position.
Customer Relations is the most flexible job description in terms of actual day-to-day responsibilities. Front desk clerks staff the front desk and receptionists answer the phones, but an attendant can be anything from a concierge who takes care of your bags and interacts with valet parking to a coordinator who plans children's activities. Guest Relations covers almost everything that has to do with improving the interaction between the guest and the hotel.
Read Also : Would you allow your dog to use the same plate you eat off of?